Frequently Asked Questions

MoneyThumb works with hundreds of banks and financial institutions. See the full list here. If you don’t see your bank call our sales help line at 877-451-9944 and we will help you find out!

MoneyThumb software is licensed to individual users.  As an authorized user you may install the software on up to three computers -i.e. desktop, laptop, home computer, so long as you are the only user of those computers. If you are looking to share the converter among multiple users, then we have multi-user discounts, starting at 20% off when you purchase a 2 user license.

Select a quantity during purchase and the quantity discount will be automatically applied at checkout.

Trial versions of all the converter can be downloaded from this page.

The trial software is fully functional, and will read the entire input file and create a log of all transactions and items which were processed. The only difference is that the trial version will only write the first 10 transactions or items to the output file (5 transactions for csv input). With that, you can verify that your file is read correctly, and test the first 10 converted transactions or data elements in your application.

Yes, for now. There are additional converters in the planning stages. If there is something specific you are looking for, please send us a message.

PDF+ is MoneyThumb’s OCR option to handle scanned documents and other image based PDF’s.   PDF+ is the only OCR processor optimized for bank statements. OCR stands for “optical character recognition”, a computational technique that uses sophisticated algorithms to go through an image file and recognize letter and numerical characters so that they can be converted into data and thereby read by a wide range of applications. PDF+ is more accurate than typical OCR processors because it uses the context of the bank statement to resolve potential problems.

Generally speaking, if you downloaded the statement from your bank then you don’t need PDF+.

And if you scanned a printed copy of the statement, then you will need PDF+.

However, there are nuances so that in some cases you need to look more closely at the PDF statement in order to convert it.

See more information about how to tell exactly what type of PDF+ statement you have.

PDF+ is different than other OCR programs because it uses MoneyThumb’s proprietary PinPoint OCR technology.  This OCR technology does a typical OCR process first like other OCR programs, and attempts to process the statement. Then, after the statement has been processed, it will reconcile it to verify that all transactions are found. If the statement does not reconcile, PDF+ will go back through the statement looking for values that might have been missed. For example, if a period had a piece of dust that caused it to be recognized as a comma, or a 5 was an S, then the value would not have been recognized as a currency value. Once PDF+ knows that a column should contain values of a certain type, it will attempt to recognize those values again, using the column context to restrict the OCR to desired values. Furthermore, should PDF+ still not reconcile the statement, it will then highlight for the user exactly which values are in question and in need of manual attention to produce the final reconciliation.

There are several reasons why PDF+ is necessary for financial statement conversion.  Many OCR programs keep the original image and put all recognized text behind it. The only way to see what was really found is to select the text in a PDF viewer, and then copy/paste it to another program such as a document or text editor. Then you must review the text closely to see if its accurate, especially for character transpositions such as ./, 5/s, 0/O etc.

If your existing OCR process is 100% accurate, then you don’t need PDF+. However, we have found that even the best OCR programs will transpose a character every now and then, which causes financial statement conversions to not reconcile. PDF+ is designed to automatically correct transposition errors based on their context in the bank statement. And if there still are errors, PDF+ highlights areas that you should review.

To use PDF+, simply run the conversion as you ordinarily would with MoneyThumb conversion software. If the PDF file does not contain readable text, then the PDF conversion will automatically switch to PDF+ and process the file as an image file.  If your file had text recognition done previously by another OCR process, then the converter will use the text from the previous OCR program. Note that some scanners will automatically run a built-in OCR program, and those are not generally very accurate.  To ignore the previous OCR, use the Settings option for Always run PDF+ text recognition (OCR).  After running PDF+, you can edit and even add transactions in in Preview mode case anything was not recognized.

The accuracy of any OCR process depends on the quality of the original document, and the quality of the scan. Best results are achieved by setting the scan density of your scanner to 300dpi. A clean document, scanned at 300 dpi, should produce 100% accuracy. However, in the real world, dust on the paper or scanner can cause individual characters to be confused and thus cause transactions to be missed or value transposed. If your documents are of poor quality, then your PDF+ results will likely be, too.

If your MoneyThumb converter does not presently include PDF+, and you would like to purchase this add-on license, just click here: PDF+ AddOn.

Please follow these guidelines to create the best scans for PDF+ and PinPoint OCR.
• Make sure your original statement is crisp and clean
• Your scanner settings should be for high resolution – preferably 300dpi
• Make sure your scanned document forms a 90 degree right angle (not tilted)
• Ensure your scanner is free from dirt, scratch marks or even stray hairs
• Your scanned document should not include any markup annotations
• Incorrect brightness settings can affect scan output. 50% value is best
• Older and discolored documents may not produce useful OCR
If these tips are followed, your document should be near or entirely free of speckles.

In Windows there is both a file extension (the text after the last period in the file name) and a file type.  For example an Excel spreadsheet has a file extension of .xlsx and a file type of Microsoft Excel Worksheet.  The file type is created by Windows or by applications such as Excel and QuickBooks, and is only editable by going into the Windows registry.

So the short answer is that QuickBooks creates a file type of QuickBooks OFX Data, rather than something more obvious like QuickBooks QBO Data.  Since .qbo format is a derivative of .ofx format, it makes some amount of sense, but it sure is confusing.

To see the actual file extension, simply turn on the display of file extensions in File Explorer or Windows Explorer.

The Windows 10 procedure for turning on file extensions is: Open Control Panel > Appearance and Personalization. Now, click on Folder Options or File Explorer Options, and open the View tab. In this tab, under Advanced Settings, you will see the option Hide extensions for known file types. Uncheck this option and click on Apply and OK

Yes, MoneyThumb converters create .QBO files which are readable by all non-expired versions of QuickBooks desktop and by QuickBooks Online.

• 2qbo Convert Pro will read PDF, CSV, XLS, QIF, and .qbo formats. pdf2qbo Convert just reads PDF format.
• 2qbo Convert Pro will convert multiple files at one time. pdf2qbo Convert does one at a time.
• 2qbo Convert Pro can convert to CSV format for editing and then to .qbo format. pdf2qbo Convert goes directly to .qbo format.
• 2qbo Convert Pro can save profiles for different accounts/clients. pdf2qbo Convert saves settings for the previous conversion.
• 2qbo Convert Pro has advanced options to set account keywords. pdf2qbo Convert only used standard keywords.

Also see the pricing table at the bottom of QuickBooks Converters

First, please recognize that the list of FID’s is created by QuickBooks, not by MoneyThumb. QuickBooks will only import files that contain an FID from a bank on the QuickBooks FID list, and updates the list each time Bank Feeds is run. The reason QuickBooks is so restrictive is that banks pay to be included on the list. Entries in the FID list are also country specific, and account type specific. MoneyThumb converters simply read the same list that QuickBooks is already using.

However, if your Financial Institution is not listed, then there is an easy workaround. Simply use the FID of one of the thousands of other Financial Institutions that are supported by QuickBooks for the type of account you wish to import. You can choose any bank you want, generally it is best to select a well-known bank, and one you don’t have other accounts at. You can also name the account with the real bank name. The only noticeable difference is that QuickBooks will have a different name in the account details.

When you import a QBO file into QuickBooks, either desktop or online, you do through via QuickBooks Bank Feeds. Bank Feeds displays the downloaded payee name for each transaction. You need to specify the QuickBooks payee and assign an account name for transactions. Bank Feeds creates rules as you go through that process, so subsequent transactions from the same payee will default to the same account. Once most of your customers/vendors have been processed once, everything becomes automatic.

It stands for Financial Institution ID, and is a typically a 4 or 5 digit number that uniquely identifies your bank or brokerage for financial downloads. A given financial institution will have different FID’s for Quicken® and QuickBooks®. Quicken and QuickBooks distinguish between Bank, Credit Card, and Investment accounts and between Direct Connect and Web-Connect downloads. A given FID is authorized for some combination of account types and download types, and if the Financial Institution is not authorized for what you want to import, files will not be imported by Quicken or QuickBooks software.

First, please recognize that the list of FID’s is created by Quicken, not by MoneyThumb. Quicken will only import files that contain an FID from a bank on the Quicken FID list. And the reason Quicken is so restrictive is that banks pay to be included on the list. MoneyThumb converters simply read the list that Quicken installs on your computer.

However, if your Financial Institution is not listed, then there is an easy workaround. Simply use the FID of one of the thousands of other Financial Institutions that are supported by Quicken for the type of account you wish to import. You can choose any bank you want, generally it is best to select a well-known bank, and one you don’t have other accounts at. You can also name the account with the real bank name.  The only noticeable difference is that Quicken will have a different name in the account details.

Although Quicken officially stopped support for QIF format more than 10 years ago, Quicken for Windows versions (other than the starter edition) continue to read bank, credit, and investment accounts so long as the QIF files are created with an account name entry. All the QIF files created by MoneyThumb converters do contain such an entry, and those QIF files are all importable. You do have to import them via the Quicken File Import menu (no double clicking), and choose options on the import dialog as described in the MoneyThumb Help file.

QIF is an older format and is accepted on all versions of Quicken for Windows (other than the Starter Editions), and on Quicken for Mac 2007. QFX is accepted by both Quicken for Windows and Quicken for Mac, so long as they have not expired (Quicken expires the capability to download or import QFX files after 3 years).

QFX format is easier to work with, but QFX does not import categories or tags. QIF does import categories, tags, and also cash accounts, but is harder to use.

QFX import prevents duplicate imports, while QIF format does not. QIF import also requires more clicks, and imported transactions can be invisible if you have incorrect Quicken settings.

So unless you need categories, tags, or cash accounts, we recommend use you QFX format.

QFX and QXF are two very similar  and easily confused names, but the two formats could not be more different.

QFX is a download format, designed for import of transactions from your bank into a single Quicken account. In Quicken menus it is referred to as Web Connect format, and in Windows Explorer it will show up as OFX (since QFX is a variation of OFX).

QXF is an encrypted  file transfer format designed to move entire Quicken databases with multiple accounts from Windows to Mac or visa versa.  It is only suitable if you are changing platforms and/or migrating your accounting software.

It stands for Financial Institution ID, and is a typically a 4 or 5 digit number that uniquely identifies your bank or brokerage for financial downloads. A given financial institution will have different FID’s for Quicken® and QuickBooks®. Quicken and QuickBooks distinguish between Bank, Credit Card, and Investment accounts and between Direct Connect and Web-Connect downloads. A given FID is authorized for some combination of account types and download types, and if the Financial Institution is not authorized for what you want to import, files will not be imported by Quicken or QuickBooks software.

You should receive a welcome email with a link to the specific MoneyThumb Online product you purchased. If you didn’t get such an email, please check your spam folder.

The link is also available through My Account. Use the ‘hamburger’ icon in the upper right of the MoneyThumb web page to go https://www.moneythumb.com/my-account/. Then select Subscriptions to show your subscription(s).  On active subscriptions, use the  Launch button to access MoneyThumb Online.

You can also select View to see details of the subscription and Usage to view the conversions done to date.

If you need to reinstall your MoneyThumb converter on a new computer or a new hard drive, you will need your download link and license code.

If you don’t have those two items, then head over to Resend License and request that your license be resent. Note that you will need to enter either your email address or your order number so that we can look up your license information and resend it to you.

You will then get a new email with your license code and download information.  For installation instructions see Installation Tips.

That error occurs when the installer encounters a permission error.

You should run the install as an administrator. Right click the .exe and then ‘Run as administrator’.

You should receive a welcome email with a link to the specific MoneyThumb Online product you purchased. If you didn’t get such an email, please check your spam folder.

The link is also available through My Account. Use the ‘hamburger’ icon in the upper right of the MoneyThumb web page to go https://www.moneythumb.com/my-account/. Then select Subscriptions to show your subscription(s).  On active subscriptions, use the  Launch button to access MoneyThumb Online.

You can also select View to see details of the subscription and Usage to view the conversions done to date.

We use a ticketing system for all support requests. You can create a ticket in your browser at https://support.moneythumb.com/ or send an email to [email protected]

Due to the nature of converter issues, the best way to describe your problem is via short descriptions and
1) Screenshots of errors (if any)
2) The contents of the converter log (either copy/paste or use Save Log to save it to a file)
3) A screenshot when running the converter in Preview mode (if applicable)
4) And for file specific problems, we probably need the file. We can provide you with procedures to remove personal information before sending it.

That way we can see the actual results, and can pick up on nuances that you would never think to mention in a phone call. If email is not sufficient, then we advance to a remote session to solve your problem.

No, there is no limit. The converters are routinely tested with data files that are 100MB in size, and have upwards of 50,000 transactions. Those conversions take less than 30 seconds to process. Converting PDF files will take more time, and text recognition will take even more time.